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CV - Flyers-Arena.co.uk

Employment History

Pearson VUE EMEA Division (Europe, Middle East and Africa), Manchester, UK February 2008 – Present

Test Publisher

Role comprises of building exams to clients specification, working with clients including NCTL, UKCAT, Dassault Systemés, Edexcel. Working with clients to meet their expectations. During this role I have vast experience in both the Athena and Promissor platform, along with tools such as Builder, CERTS, Pearson VUE Publisher.

Duties include:
  • Use proprietary and general software tools to build tests to client specification, and publish them to the Pearson VUE testing system
  • Data loading and building item according to client’s style guide
  • Exam building from loaded content to client’s specification.
  • Ensure that the test output match the test specification with regard to the accuracy of scoring, documenting discrepancies using standard forms and procedures when necessary.
  • Review exams and report specifications for accuracy and completeness, in addition to developing test plans for test and report implementations.
  • Manage customer exams through the test publishing process, adjusting schedules and maintaining open communication both internally and with the client.
  • Test software for administering, scoring and interpreting Pearson VUE’s testing system and client exams.
  • Application Support for Test Publishers
  • Content Management – Updating content as required from QA or Client
  • Ensuring data is accurate
  • Analysing Client Specifications and developing solutions
  • Using SQL commands to complete mass data manipulation
  • Creating and running of stored procedures
  • Updating and improving data loading procedures
  • Meeting and prioritising client deadlines
  • Communicating with clients and other areas of the company both by e-mail and telephone.
  • Ensure all ‘areas of ownership’ are truly owned, driven and actioned in the most effective, focused and intelligent manner possible.
  • Documenting procedures and processes.
  • Training clients on the use of the application
  • Knowledge of XML
  • Microsoft SharePoint Super User

Data Integration Developer

Role comprises of loading exam content into internal SQL database, building exam from client specification within a given timeframe according to client’s requirements. Also giving application support to the Test Publishers. This role also involves working with over 30 clients including DSA, UKCAT, RTA, RCGP and RCP.

Duties include:
  • Use proprietary and general software tools to build tests to client specification, and publish them to the Pearson VUE testing system
  • Data loading and building item according to client’s style guide
  • Exam building from loaded content to client’s specification.
  • Ensure that the test output match the test specification with regard to the accuracy of scoring, documenting discrepancies using standard forms and procedures when necessary.
  • Review exams and report specifications for accuracy and completeness, in addition to developing test plans for test and report implementations.
  • Manage customer exams through the test publishing process, adjusting schedules and maintaining open communication both internally and with the client.
  • Test software for administering, scoring and interpreting Pearson VUE’s testing system and client exams.
  • Application Support for Test Publishers
  • Content Management – Updating content as required from QA or Client
  • Ensuring data is accurate
  • Analysing Client Specifications and developing solutions
  • Using SQL commands to complete mass data manipulation
  • Creating and running of stored procedures
  • Updating and improving data loading procedures
  • Meeting and prioritising client deadlines
  • Communicating with clients and other areas of the company both by e-mail and telephone.
  • Ensure all ‘areas of ownership’ are truly owned, driven and actioned in the most effective, focused and intelligent manner possible.
  • Documenting procedures and processes.
  • Training clients on the use of the application
  • Knowledge of XML
  • Microsoft SharePoint Super User

Customer Cares Team Agent

Main duties include:
  • Speaking to candidates over the phone
  • Booking special accommodation tests into our test centers using bespoke software
  • Responding to candidate queries both by e-mail and telephone
  • Working as part of a team to meet client service levels
  • Communicating with other areas of the company by e-mail and telephone.
  • Ensuring candidate data is correct in accordance with the Data Protection Act 1998
  • Dealing with and taking ownership of candidate complaints
  • Logging all complaints and ensuring all data is correct.

Customer Service Representative

Main duties include:
  • Speaking to candidates over the phone
  • Booking tests into our test centers using bespoke software
  • Responding to candidate queries both by e-mail and telephone
  • Working as part of a team to meet client service levels
  • Communicating with other areas of the company by e-mail and telephone.
  • Ensuring candidate data is correct in accordance with the Data Protection Act 1998

JJB Sports plc November 2002 – February 2008

Footwear Supervisor

Main duties include:
  • Selling footwear to customer requirements
  • Completing add-on sales to meet Key Performance Indicators (KPI’s)
  • Presenting the store in a clean and tidy manner
  • Completing delivery invoices
  • Till operating and cash handling
  • Training staff to required level.
  • Managing customer complaints
  • End of night cashing up
  • Opening and Closing store
  • Motivating and developing staff to achieve objectives.

Footwear Sales Assistant

Main duties include:
  • Selling footwear to customer requirements
  • Completing add-on sales to meet Key Performance Indicators (KPI’s)
  • Presenting the store in a clean and tidy manner
  • Completing delivery invoices
  • Till operating and cash handling

Education and Skills

Manchester Metropolitan University September 2003 – July 2007

BSc (Hons) Computing - Incomplete

Lakes College West Cumbria, Cumbria September 2001 - August 2003

BTEC National Diploma in Computing (Obtained)
  • Distinctions x3 - Language and Communication, Application Software Development, Final Project
  • Merits x10 - Introduction to Software Development, Computational Methods, Business Information Systems, Data Analysis and Design, Software Applications, Website Development, System Analysis and Design, Website Management, Programming Practice, Computer Hardware.
  • Pass x5 - Computer Systems, Communications Technology, Systems Specification, End User Support, ICT in Business

Netherhall School, Maryport, Cumbria September 1995 - August 2000

9 GCSE
  • B - English Literature
  • C x6 - Science (Double Award), English Language, Maths, History, Geography

Additional Information

  • Microsoft Office applications: Word, Excel, Access, Outlook ‘97 - 2010.
  • 2 Years Microsoft SharePoint Super User Experience within current role.
  • Web based programming languages such as HTML 4.0 Strict (XHTML), CSS, PHP, and JavaScript.
  • Experience with Dreamweaver and other Adobe Suite Products.
  • Knowledge of SQL, through Oracle, MySQL and Microsoft SQL Server 2000 and 2005.
  • Have an understanding of database concepts, including normalisation and RDBMS
  • Driving Licence: Full, Clean
  • Passport: Valid, Non-restrictive